INTRODUCTION – TO THE ROLE 
This role represents a strategic management position that will provide leadership in the different organizational initiatives and will maintain the focus on the continuous improvement of the processes related to the Customer Experience. You will be a team leader and responsible for developing team members to provide excellent service and internal support in everything related to the execution of projects.

KEY RESPONSIBILITIES
The focus areas for the Account Director are: Customer Experience, Account Management, Order Management, Project Management, Profitability, and Account Growth. For these areas, they will establish objectives, expectations, and work plans aligned with the direction of the organization.

● As Account Director you are responsible for delivering the Brand Promise to our clients ensuring that the value of our work is well recognized and appreciated.
This promise is essentially the delivery of the commercial agreements that have been agreed based on variables such as delivery times, cost-quality ratio and speed of response.

● The Account Director will be the main link with our clients in order to connect humanly and emotionally, developing from this place a lasting relationship based on honesty, trust, and transparency. From this relationship, you must understand the needs faced by our customers in order to propose customized solutions that respond to and exceed their expectations.

● The Account Director will be in charge of leading the Client Experience team (made up of Account Managers, Account Executives, Project Managers, Project Executives) at the Regional level. The main objective of this cell is to become an extension of our clients' team, thus managing to connect workflows between organizations in an agile way and build a unique relationship with the competition.

● The Account Director leads the team by providing expertise in the management and supervision of integral construction solutions, such as assemblies, finishes, functionality, packaging, transport and assembly of the items, with the quality and within the required times, taking into account the production capacities.

● We expect the Account Director to be technically trained, organized, and attentive to detail. Must be able to operate and master our management systems, be a good communicator, planner, and team member to work closely with both internal and external personnel (Engineers, Plant Managers, Operational Personnel, Business Partners, Architects, GC, etc.)

● The Account Director is responsible for evaluating the relationship with our clients on a regular basis to receive direct and reliable feedback about our areas of opportunity and improvement as well as the recognition of our strengths. This information must be communicated to the team through improvement and action plans.

● A key part of the Account Director's role is the evaluation of the financial results of the executed projects, as well as the maintenance of an active and updated Forecast. It is therefore directly responsible for meeting the defined sales and profitability objectives. Always with a view to improvement and growth.

● As it is a managerial role, the Account Director will work on reports for management that summarize the main performance indicators of the team and can objectively demonstrate the fulfillment of the objectives agreed for the area.

JOB REQUIREMENTS 

Required skills and competencies: 

● 5+ years of experience as Account Director / Client Service / Retail environments and spaces with proven record of managing and developing multinational clients (experience with global markets a plus). 

● Managerial experience (leading, developing and motivating team members) is a must.

● Leadership skills – ability to guide, direct, or influence people; active listening, providing feedback, being accountable, transparent, and earning credibility by role modeling – leading by example.

● Ability to quickly become a trusted and respected member of the team.

● Strong project management skills: outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task, and consistently meet deadlines.

● Exhibiting strong strategic and operational decision-making skills.

● Negotiation skills – ability to use a range of approaches and strategies to build a stronger negotiation base and form long-term relationships.

● Savvy in identifying potential challenges for the business and comfort taking the lead in solving them.

● Knowledge of the client’ s business (organization chart, local and international contacts, retail structure) and brands (history, target groups, positioning, identity, product ranges and categories).

Personality traits: 

● Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality

● A self-starter, entrepreneurial minded with natural drive for development and self-improvement

● Convincing presenter with excellent communication skills for both personal and written interaction with clients

● Open, Honest and Direct

● Flexible, dedicated, and passionate for the job

● Organized, efficient, and goal oriented

● Empathetic and social person for daily interaction with many people

● Ability to multi-task many things at once without loosing focus and control

● Perfectionist with a high level of attention to detail


Software:
● Advanced level of MS Office is a must
● Adobe Creative Suite
● ERP / MRP experience a great benefit
● Microsoft 365

Languages: 
● English – fluent level required for daily written and verbal communication
● Spanish – fluent level required for daily written and verbal communication

EMPLOYMENT PACKAGE  
● Competitive salary package
● Annual performance bonus 
● Branded clothing allowance 
● Ongoing internal and external trainings 

INTRODUCTION – TO THE ROLE 
The Executive Assistant provides high-level administrative support to company executives, facilitating efficient day-to-day operations. This role involves managing schedules, coordinating meetings, preparing documents, and ensuring effective communication within and outside the organization. The ideal candidate possesses excellent organizational skills, a proactive approach, and discretion in handling sensitive information.

KEY RESPONSIBILITIES
Calendar & Schedule Management 
Manage executive schedules, including appointments, meetings, and travel arrangements. Prioritize and adjust appointments as needed to accommodate changes and avoid conflicts. Coordinate with other departments or external contacts to arrange meetings.

Communication Liaison
● Act as the primary point of contact between executives, staff, and external stakeholders.
● Screen and manage incoming calls, emails, and correspondence, responding or redirecting as necessary.
● Draft, edit, and proofread executive communications, memos, reports, and presentations.
● Provide interpretation in meetings between English speakers and Spanish speakers, including cultural contexts, to ensure understanding

Meeting Coordination
● Organize and prepare agendas, minutes, and follow-up action items for executive meetings.
● Attend key meetings as needed to record minutes and assist in follow-up.
●Ensure materials for presentations and meetings are prepared in advance.

Document & File Management
● Maintain and organize confidential documents and files, both physical and digital.
● Assist with preparing reports, presentations, and other documents for internal or external use.
● Ensure document accuracy and that important records are archived securely.

Travel & Expense Management 
● Arrange travel itineraries, accommodations, and logistics for executives.
●Prepare travel-related documentation and reconcile expenses following company policies.


Project Support|
● Support executive-led projects, tracking timelines and progress to ensure milestones are met.
● Conduct research, gather data, and provide insights to support decision-making processes. 


General Administrative Support  
● Assist with office management tasks, such as ordering supplies and coordinating office services.
● Complete ad-hoc tasks and requests, ensuring timely delivery of assigned duties. 

Qualifications: 

Education:
● Bachelor’s degree in Business Administration or related field (preferred) or equivalent work experience. 

Experience:
● Minimum of 3-5 years in an administrative or executive assistant role, preferably supporting C-level executives.  

Skills: 

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools. 
● Strong written and verbal communication skills. 
● Excellent organizational, multitasking, and time-management skills. 
● High attention to detail and accuracy. 
● Ability to handle confidential information with discretion.  

Competencies: Proactive Problem Solving:
● Ability to anticipate needs and act independently to solve issues as they arise. 

Interpersonal Skills:
● Builds rapport easily with colleagues and external contacts, facilitating smooth interactions. 

Adaptability:
● Able to handle shifting priorities in a fast-paced environment. 

Discretion and Integrity:
● Maintains confidentiality and demonstrates sound judgment at all times. 

Work Environment:
● Primarily in-office, with occasional remote work flexibility. 
●Fast-paced and deadline-driven with a need for high responsiveness.  
● Language Requirements  English – Proficient  Spanish - Proficient  


This position is ideal for a highly organized, resourceful professional who can manage a variety of tasks and priorities while maintaining a positive, collaborative attitude. 

INTRODUCTION – TO THE ROLE 
The General Manager for Mobik Retail in Mexico participates with the Executive Team in developing a vision and strategic plan to guide and develop the branch. The GM identifies, assesses and informs the Executive Team of internal and external issues that affect global operations and acts as a professional advisor to the COO on all aspects of the branch activities.
The GM ensures that the operation of the branch meets the expectations of its clients, Executive team and the Mobik Global network by overseeing the planning, implementation and evaluation of the branch programs and services.
To achieve this, The GM must be an accountable strategic thinker, natural leader, excellent communicator, negotiator and self-starter team player working closely with their internal management teams and Executive team.   

KEY RESPONSIBILITIES
● Living Mobik values and injecting them into all team members.
● Defining Vision of the branch and business.
● Developing talents of the individuals by coaching and mentoring.
● Stimulating Teamwork as a High-Performance Strategy to achieve team goals.
● Inspiring the team with positive energy and drive. 
● Driving sales and new business opportunities.

Responsible for as a General manager: 
Responsible for setting branch goals and their execution & achievement. Defining project plans to achieve the branch goals. Defining team structure and processes in the whole branch. Ensuring smooth day-to-day operations (account teams, back-office teams). Achieving profitability of the branch

Responsible for the following Back Office operations:

Production & Supply Chain
● Work with staff and the Financial Controller to prepare a comprehensive budget and annual fiscal plan.
● Approve expenditures within the authority delegated by the Managing Director. 
● Ensure that sound bookkeeping and accounting procedures are followed.
● Administer the funds of the branch according to the approved budget and monitor the monthly cash flow of the organization.
● Provide the Executive Leadership Team with comprehensive, regular reports on the revenues and expenditure of the organization.
● Ensure that the organization complies with all legislation covering taxation and withholding payments.

Human Resources
● Determine staffing requirements for organizational management and program delivery.
● Oversee the implementation of the human resources policies, procedures and practices
● Coach and mentor staff as appropriate to improve performance.
● Discipline staff when necessary, using appropriate techniques; release staff when necessary, using appropriate and legally defensible procedures.
● Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.

Other Back Office and Horizontal Services
● Warehouse IT (Hardware & Software)
● Logistics
● Quality 
● Office Management 

JOB REQUIREMENTS

Required skills and competencies: 
● 8+ years of experience in General management, Client Service or Retail Development with proven record of managing and developing a number of client accounts simultaneously (experience with global markets a plus). 

● Managerial experience (leading, developing and motivating team members) is a must.

● Leadership skills – ability to guide, direct, or influence people; active listening, providing feedback, be accountable and transparent and earning credibility by role modeling – leading by examples. Ability to quickly become a trusted and respected member of the team.

● Strong financial experience / skills managing standalone branch P&L: outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task and consistently meet deadlines.

● Exhibiting strong strategic and operational decision-making skills. 

● Negotiation skills – ability to use a range of approaches and strategies to build a stronger negotiation base and form long-term relationships.

● Savvy in identifying potential challenges for the business and comfort taking the lead in solving them. 

● Knowledge of the client’s business (organization chart, local and international contacts, retail structure) and brands (history, target groups, positioning, identity, product ranges and categories)

Personality traits:
● Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality 

● A self-starter, entrepreneurial minded with natural drive for development and self-improvement 

● Convincing presenter with excellent communication skills for both personal and written interaction with clients 

● Open, Honest, and Direct Flexible, dedicated, and passionate for the job 

● Organized, efficient, and goal oriented Empathetic and social person for daily interaction with many people 

● Ability to multi-task many things at once without losing focus and control Perfectionist with a high level of attention to detail

Software: 
Advanced level of MS Office is a must 
Adobe Acrobat Professional
ERP / MRP experience a great benefit

Languages:  
English – fluent level required for daily written and verbal communication
Spanish – fluent level required for daily written and verbal communication

EMPLOYMENT PACKAGE  
Competitive salary package