INTRODUCTION – TO THE ROLE 
Our Account Managers are our client’s main point of contact, ensuring projects are done within budget and expected quality. And that everyone had a positive experience in the process.

The Account Manger role is very versatile, and knowledge of retail store fixtures business is a necessity. Our projects are complex, with some including a full life cycle, from the initial design and engineering to the final store installation.

Our Account Managers carry similar responsibilities as Project Mangers while being assigned to specific, high-volume accounts to ensure work is moving forward, the client is satisfied, and our internal teams fully understand the expectations of the client. 

KEY RESPONSIBILITIES
•   Client Satisfaction is your primary responsibility. Developing and keeping excellent relationships with all client contacts. 
•   Keeping both the client and project management team always informed. Providing updates on all project-related topics.

•   Driving the success of the project by ensuring, checking, and managing the quality of project data passing between relevant work centers. 
•   Defining project scopes and landing client requirements.

•   Own and manage both internal and external project P&L.

•   Create list of deliverables and required services (internal and external).

•   Work closely with the Project Director and PM’s so the team’s activities can align with your project Gantt calendar.

•   Communicate with internal project management Director and PM’s for engineering development, cost request, production scheduling, logistical, and installation coordination.

•   Supervise and follow up on each stage of the project. 
•   Identify, manage, and mitigate potential risks and issues. 

•   Report project progress and closure status.

•   Collaborating with cross-functional team members to achieve goals. Stepping in a completing project management tasks when capacity is tight.

QUALIFICATIONS
•   Ability to read, interpret, and follow architectural drawings
•   Knowledge of brand retail store development 
•   Strong written and verbal communication skills 
•   High attention to detail and accuracy 
•   Advanced understanding of P&L management 
•   Project management experience 
•   At lease 5 years of Account Management experience or similar position 


SKILLS
•   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
•   Strong written and verbal communication skills.
•   Excellent organizational, multitasking, and time-management skills.
•   High attention to detail and accuracy.
•   Ability to handle confidential information with discretion.
•   Cultural awareness and sensitivity to international work environments. 

COMPETENCIES
•   Proactive Problem Solving: Ability to anticipate needs and act independently to solve issues as they arise.
•   Interpersonal Skills: Builds rapport easily with colleagues and external contacts, facilitating smooth interactions.
•   Coaching Experience: Ability to connect with individuals and identify coaching opportunities to help facilitate growth and development.
•   Adaptability: Able to handle shifting priorities in a fast-paced environment.

WORK ENVIRONMENT
•   Primarily in-office in Polanco, with weekly trips to warehouse and occasional remote work flexibility.
•   Fast-paced and deadline-driven with a need for high responsiveness.

LANGUAGE REQUIREMENTS
•   English – Proficient 
•   Spanish – Proficient

This position is ideal for a highly organized, resourceful
professional who can manage a variety of tasks and priorities while maintaining
a positive, collaborative attitude.

INTRODUCTION – TO THE ROLE 
Our Project Managers are the backbone of our Client Experience Team and are responsible for the development and implementation of successful projects.

With variables such as delivery times, cost-quality ratios, and speed of response requirements from our clients, our Project Managers are always on the move and connecting the dots between departments to ensure that projects are delivered within budget, on time, and with the expected quality. Likewise, they must understand the needs faced by our clients in order to proposed, sometimes customized, solutions that respond to and exceed the client’s expectations.

Our Project Managers must be able to operate and master our management systems as well as be a good communicator, planner, and team member to work closely with both internal and external personnel (engineers, plan managers, operational personnel, business partners, architects, general contractors, etc.)

KEY RESPONSIBILITIES
•  Responsible for developing and implementing successful projects, ensuring that the expected times, budget, and quality are met.

•  Creation and management of detailed work plans, using tools such as a Gantt calendar to allocate resources optimally. 

•  Creating accurate quotes that reflect the needs of the client and the specific characteristics of the materials, ensuring the profitability of the project. 

•  Close collaboration with engineering, production, logistics, and the producer teams to ensure that every stage of the project is executed seamlessly. 

•  Identifying, managing, and mitigating risks and problems throughout the project to ensure its success. 

•  Proactive with identifying future opportunities with clients and potential challenges to overcome. 

•  Generates and applies innovative ideas in complex projects. 

•  Regular visits to Tizayuca, Hidalgo to supervise the correct execution of projects, both locally and internationally. 

QUALIFICATIONS
•  Advanced ability to read, interpret, and follow architectural drawings
•  Knowledge of brand retail store development 
•  Strong written and verbal communication skills 
•  High attention to detail and accuracy 
•  Project management experience 
•  At least 3 years leading highly demanding projects for international brands, preferably in retail furniture. 


SKILLS
•  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
•  Strong written and verbal communication skills.
•  Excellent organizational, multitasking, and time-management skills.
•  High attention to detail and accuracy.
•  Cultural awareness and sensitivity to international work environments. 

COMPETENCIES
•  Proactive Problem Solving: Ability to anticipate needs and act independently to solve issues as they arise.
•  Interpersonal Skills: Builds rapport easily with colleagues and external contacts, facilitating smooth interactions.
•  Adaptability: Able to handle shifting priorities in a fast-paced environment.

WORK ENVIRONMENT
•  Primarily in-office in Polanco, with weekly trips to warehouse and occasional remote work flexibility.
•  Fast-paced and deadline-driven with a need for high responsiveness.

LANGUAGE REQUIREMENTS
•  English – Intermediate, Proficient required
•  Spanish – Proficient

This position is ideal for a highly organized, resourceful
professional who can manage a variety of tasks and priorities while maintaining
a positive, collaborative attitude.

Introducción al Puesto 
Nuestros Ejecutivos de Ingeniería ayudan a dar estructura a la visión de nuestros clientes. Combinan las especificaciones y requerimientos del cliente con las mejores prácticas de ingeniería de la industria, siempre considerando el cumplimiento con los estándares de seguridad del producto, eficacia y calidad. Esto les permite desarrollar o mejorar diseños de producto y entregar planos de excelencia listos para producción y entrega a nuestros clientes de alto nivel. 

Responsabilidades Clave: 
•  Desarrollar ingeniería en SolidWorks para fabricación, considerando especificaciones requeridas, procesos productivos, funcionalidad e información de calidad.
•  Dar seguimiento a desarrollos nuevos en planta para asegurarse de que cumplan con las especificaciones requeridas y su funcionalidad.
•  Elaborar manuales de instalación para artículos que deban armarse en sitio, considerando las condiciones del lugar.
•  Desarrollar Shop Drawings para aprobación de producto con el cliente.
•  Realizar investigación e innovación, explorando nuevas tecnologías, materiales y metodologías.
•  Brindar soporte técnico, colaborando con áreas como producción, calidad e instalación para resolver problemas.
•  Crear planos, prototipos y especificaciones técnicas para productos o procesos. 

Requisitos del Puesto:
•  Licenciatura en Ingeniería Mecánica, Diseño, Industrial o carrera afín (o experiencia equivalente).
•  Manejo de SolidWorks (certificación deseable).
•  2 años de experiencia en diseño de mobiliario retail, procesos metal-madera y/o desarrollo de planos para fabricación. 


Competencias: 
•  Capacidad Analítica – Realiza análisis complejos y desarrolla soluciones basadas en datos.
•  Atención al Detalle – Gestiona tareas complejas con alto nivel de detalle.
•  Creatividad / Innovación – Genera y aplica ideas innovadoras en proyectos complejos.
•  Trabajo en Equipo – Facilita y coordina la colaboración entre áreas.
•  Inteligencia – Resuelve problemas complejos de forma efectiva. 

Entorno de Trabajo: 
•  Almacén en Tizayuca
•  Ambiente acelerado y orientado a fechas de entrega, con alta necesidad de respuesta ágil. 

Requisitos de Idioma: 
Español – Avanzado
Inglés – Intermedio (deseable) 

INTRODUCTION – TO THE ROLE 
This role represents a strategic management position that will provide leadership in the different organizational initiatives and will maintain the focus on the continuous improvement of the processes related to the Customer Experience. You will be a team leader and responsible for developing team members to provide excellent service and internal support in everything related to the execution of projects. 

KEY RESPONSIBILITIES
The focus areas for the Account Director are: Customer Experience, Account Management, Order Management, Project Management, Profitability, and Account Growth. For these areas, they will establish objectives, expectations, and work plans aligned with the direction of the organization. 

● As Account Director you are responsible for delivering the Brand Promise to our clients ensuring that the value of our work is well recognized and appreciated.
This promise is essentially the delivery of the commercial agreements that have been agreed based on variables such as delivery times, cost-quality ratio and speed of response.

● The Account Director will be the main link with our clients in order to connect humanly and emotionally, developing from this place a lasting relationship based on honesty, trust, and transparency. From this relationship, you must understand the needs faced by our customers in order to propose customized solutions that respond to and exceed their expectations.

● The Account Director will be in charge of leading the Client Experience team (made up of Account Managers, Account Executives, Project Managers, Project Executives) at the Regional level. The main objective of this cell is to become an extension of our clients' team, thus managing to connect workflows between organizations in an agile way and build a unique relationship with the competition.

● The Account Director leads the team by providing expertise in the management and supervision of integral construction solutions, such as assemblies, finishes, functionality, packaging, transport and assembly of the items, with the quality and within the required times, taking into account the production capacities.

● We expect the Account Director to be technically trained, organized, and attentive to detail. Must be able to operate and master our management systems, be a good communicator, planner, and team member to work closely with both internal and external personnel (Engineers, Plant Managers, Operational Personnel, Business Partners, Architects, GC, etc.)

● The Account Director is responsible for evaluating the relationship with our clients on a regular basis to receive direct and reliable feedback about our areas of opportunity and improvement as well as the recognition of our strengths. This information must be communicated to the team through improvement and action plans.

● A key part of the Account Director's role is the evaluation of the financial results of the executed projects, as well as the maintenance of an active and updated Forecast. It is therefore directly responsible for meeting the defined sales and profitability objectives. Always with a view to improvement and growth.

● As it is a managerial role, the Account Director will work on reports for management that summarize the main performance indicators of the team and can objectively demonstrate the fulfillment of the objectives agreed for the area.

JOB REQUIREMENTS 

Required skills and competencies: 

● 5+ years of experience as Account Director / Client Service / Retail environments and spaces with proven record of managing and developing multinational clients (experience with global markets a plus). 

● Managerial experience (leading, developing and motivating team members) is a must.

● Leadership skills – ability to guide, direct, or influence people; active listening, providing feedback, being accountable, transparent, and earning credibility by role modeling – leading by example.

● Ability to quickly become a trusted and respected member of the team.

● Strong project management skills: outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task, and consistently meet deadlines.

● Exhibiting strong strategic and operational decision-making skills.

● Negotiation skills – ability to use a range of approaches and strategies to build a stronger negotiation base and form long-term relationships.

● Savvy in identifying potential challenges for the business and comfort taking the lead in solving them.

● Knowledge of the client’ s business (organization chart, local and international contacts, retail structure) and brands (history, target groups, positioning, identity, product ranges and categories).

Personality traits: 

● Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality

● A self-starter, entrepreneurial minded with natural drive for development and self-improvement

● Convincing presenter with excellent communication skills for both personal and written interaction with clients

● Open, Honest and Direct

● Flexible, dedicated, and passionate for the job

● Organized, efficient, and goal oriented

● Empathetic and social person for daily interaction with many people

● Ability to multi-task many things at once without loosing focus and control

● Perfectionist with a high level of attention to detail


Software:
● Advanced level of MS Office is a must
● Adobe Creative Suite
● ERP / MRP experience a great benefit
● Microsoft 365

Languages: 
● English – fluent level required for daily written and verbal communication
● Spanish – fluent level required for daily written and verbal communication

EMPLOYMENT PACKAGE  
● Competitive salary package
● Annual performance bonus 
● Branded clothing allowance 
● Ongoing internal and external trainings 

INTRODUCTION – TO THE ROLE 
The Operations Director for Mobik Retail in Mexico participates with the Management on delivering operational excellence based on the vision and strategic plan developed by the Executive team. The OD identifies, assesses and informs the management Team of internal and external issues that affects daily operations and acts as a professional advisor to the GM on all aspects of the branch operational activities. The OD ensures that the operation of the branch meets the expectations of its clients, Executive team and the Mobik Global network by overseeing the planning, implementation and evaluation of the branch operational programs and services.

To achieve this, The OD must be an accountable operational thinker, natural leader, excellent communicator, negotiator and self-starter team player working closely with their internal management teams and Executive team. 
The Operations Director in Manufacturing is responsible for overseeing all aspects of manufacturing operations within the organization. This role ensures efficient production and operational processes, high-quality standards, cost management, and adherence to safety and regulatory requirements. The Operations Director will also drive strategic planning for manufacturing and operations, improve operational performance, and lead cross-functional teams to optimize productivity, quality, and profitability. 

KEY RESPONSIBILITIES
1. Strategic Planning & Execution: 
• Develop and implement strategic initiatives to improve manufacturing processes and operational efficiency. 
• Align production and general operational goals with overall business objectives and ensure execution according to plan. 
• Oversee capacity planning to meet production demand and anticipate future growth.  

2. Operational Oversight: 
• Manage daily operations of the facility, including production, assembly, quality control, inventory, warehousing and logistics. 
• Monitor and optimize production schedules to meet customer demand and ensure on-time delivery. 
• Ensure that all manufacturing and operational activities are carried out in compliance with industry regulations, safety protocols, and environmental standards.  

3. Performance Improvement: 
• Analyze key performance indicators (KPIs) and metrics to assess production and operational efficiency, quality, and cost. 
• Identify and implement process improvements to increase efficiency and reduce waste. 
• Develop and implement lean manufacturing and continuous improvement initiatives (e.g., Six Sigma, 5S).  

4. Budget & Cost Control: 
• Prepare and manage the manufacturing / operational budget, focusing on cost control, resource allocation, and financial efficiency. 
• Monitor spending and implement cost-saving measures while maintaining production quality and timelines. 
• Collaborate with finance and procurement teams to optimize purchasing and inventory costs.  

5. Quality Assurance & Compliance: 
• Maintain high standards of quality control and ensure products meet industry standards and customer expectations. 
• Ensure compliance with safety, environmental, and regulatory requirements (e.g., OSHA, ISO). 
• Drive a culture of quality across all manufacturing processes, including quality audits and inspections.  

6. Leadership & Team Management: 
• Lead and develop cross-functional teams, including production supervisors, quality managers, and operational staff. 
• Provide coaching, training, and development opportunities to enhance team performance and skills. 
• Foster a positive and collaborative workplace culture that emphasizes accountability, teamwork, and safety.  

7. Technology & Innovation: 
• Oversee the adoption of new manufacturing technologies, automation, and data-driven decision-making. 
• Collaborate with engineering and R&D teams to enhance production and operational processes and implement new methods. 
• Drive digital transformation initiatives to improve production visibility, efficiency, and reporting.  

8. Supply Chain & Vendor Management: 
• Collaborate with supply chain teams to ensure timely procurement of materials, reduce lead times, and manage vendor relationships. 
• Monitor inventory levels to optimize stock and reduce waste while ensuring adequate materials are available. 
• Coordinate logistics for inbound and outbound shipments to support production and customer delivery timelines.  

Responsible for as a Manager:   
Responsible for setting production and operational goals and their execution & achievement. 
Defining project plans to achieve the branch goals. 
Collaborating with USA branches to achieve USA goals. 
Collaborating with all other branches to achieve Global Mobik Retail. 
Defining team structure and processes in the production and operations areas. 
Ensuring smooth day-to-day operations, aligned with CX team deliverables 
Achieving profitability of the production and operations area (reporting to Mobik Retail General Manager).

Responsible for the following Back Office operations: 
Production 
Supply chain 
Assembly 
Warehousing 
Quality Control 
Logistics 

JOB REQUIREMENTS  
Required skills and competencies:    
Bachelor’s degree or similar in Industrial Engineering, Manufacturing, Business Operations, or a related field; MBA or advanced degree is a plus. 
• 10+ years of experience in manufacturing / Operations, with at least 5 years in a senior leadership role. 
• Proven track record of managing manufacturing operations in a high-volume environment. 
• Strong knowledge of manufacturing processes, quality standards, and regulatory compliance. 
• Proficiency in lean manufacturing, Six Sigma, or other continuous improvement methodologies. 
• Excellent leadership, communication, and interpersonal skills. 
• Strong analytical and problem-solving abilities. 
• Proficiency in ERP systems and other relevant manufacturing technologies.  

Core Competencies: 
• Strategic thinking and planning 
• Leadership and team development 
• Financial and cost management Manufacturing and operational management in retail service provider 
• Quality assurance and process improvement 
• Communication and interpersonal skills 
• Project management and organizational skills 
• Knowledge of health, safety, and environmental regulations  

Work Environment: 
This role is based in our manufacturing facility, with occasional travel to other locations, including vendor or client sites. The Operations Director may work outside normal business hours as needed to support production and delivery schedules and address critical issues. First man in, last man out.

Personality traits:  
Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality 
A self-starter, entrepreneurial minded with natural drive for development and self-improvement 
Convincing presenter with excellent communication skills for both personal and written interaction with clients 
Open, Honest and Direct Flexible, dedicated, and passionate for the job 
Organized, efficient, and goal oriented 
Empathetic and social person for daily interaction with many people 
Ability to multi-task many things at once without losing focus and control 
Perfectionist with a high level of attention to detail

Software:  
Advanced level of MS Office is a must 
Adobe Acrobat Professional 
ERP / MRP experience a great benefit. 
Microsoft 365

Languages:  
English – fluent level required for daily written and verbal communication Spanish - Native   

EMPLOYMENT PACKAGE  
Competitive salary package  
Branded clothing allowance  
Annual bonuses  
Language courses  
Ongoing internal and external trainings 
Monthly company fiestas  

INTRODUCTION – TO THE ROLE 
We are looking for a Group Financial Controller who will be, first and foremost, the person responsible for overseeing and directing organizational financial goals, objectives, and budgets.
As a part of the Executive Leadership team, they will report directly to the CEO and provide him with accurate and reliable information for business and strategic decision making in order to reach financial and strategic goals.
To achieve this, the Group Financial Controller must be accountable, strategic thinking, an excellent communicator, negotiator, and self-starting team player working closely with the Managing Director, Finance team, Account teams, and other internal departments.
The Group Financial Controller will have primary day-to-day responsibility for planning, implementing, managing, and controlling all financial-related activities to maintain financial stability and health of the group. This will include direct responsibility for accounting, finance, forecasting, strategic planning, job costing, legal, property management, deal analysis and negotiations, investor relationships and partnership compliance, and private and institutional financing.  

KEY RESPONSIBILITIES
• Ensure compliance with accounting standards and regulatory requirements.
• Ensure adherence to financial regulations, tax laws, and company policies relating to both Mexico and USA.
• Develop and implement the organization’s financial goals.
• Provide leadership in the development for the continuous evaluation of short and long-term financial objectives.
• Design, develop and offer for approval, a full set on management accounts template.
• Evaluate and advise on the impact of long-range planning, introduction of new programs / strategies and regulatory action.
• Train and oversee the development of the Finance department and other staff on raising awareness and knowledge of financial management matters.
• Work with the Managing Director on the strategic vision, including fostering and cultivating client relations as assisting in the development of negotiations of contracts.
• Supervise cash-management activities.
• Execute capital-raising strategies to support the firm’s expansion.• Prepare the annual budget.  
• Prepare monthly financial statements.  
• Cooperation with auditors, tax advisors, and financial authorities.  
• Develop and monitor internal controls and procedures within the legal framework and company guidelines to ensure sufficient cash flow and improve profitability through reduced operating costs. 
• Provide recommendations to strategically enhance financial performance through reduced operating costs. 
• Provide recommendations to strategically enhance financial performance and business opportunities.  
• Develop KPIs that support the company’s strategic direction.  
• Ensure that effective internal controls are in place and ensure compliance with applicable laws and rules for financial and tax reporting.  
• Review monthly operating reports for accuracy, completeness, and major variances between actual and budget results.  
• Prepare summaries and forecasts for future business growth and general economic outlook.

JOB REQUIREMENTS  
Required skills and competencies:    
• Minimum of 7 years’ experience in financial management with the right balance of strategic vision and hands-on experience.  
• Exhibiting strong strategic, analytical, and planning skills – a track record of good judgement and prudent risk-taking. 
• Strong leadership and team building qualities – ability to guide, direct, or influence people; active listening, providing feedback, being accountable, transparent, and earning credibility by role-modeling – leading by example.  
• Ability to analyze financial data and prepare financial reports, statements, and projections.  
• Knowledge of CAS, US GAAP, financial regulations, budgeting and cost control principles.  
• Knowledge of SOX methodology is an advantage.  
• Knowledge of contracting, negotiating, and change management.  
• Excellent communication skills with all levels of staff, often having to work with various departments to help them plan and manage their own budgets.  
• Good commercial and business awareness.    

Work Environment: 
• Primarily in-office in Polanco, with weekly trips to warehouse and occasional remote work flexibility. 
• Fast-paced and deadline-driven with a need for high responsiveness. 

Personality traits:  
• Self-motivated, confident team-leader able to motivate all team members to a high-performance and excellent quality.  
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations.  
• Strong problem-solving and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses.  
• High level of integrity and dependability with a strong sense of urgency and results-orientation.  
• Convincing presenter with excellent communication skills for both personal and written interactions with clients.  
• An analytical, enquiring mind with a high level of attention to detail.  
• Open, honest, and direct.  

Software:  
Good knowledge of automated financial and accounting reporting systems. 
ERP / MRP experience is a great benefit.  
Advanced level of MS Office, especially Excel 

Languages:  
English – fluent level required for daily written and verbal communication 
Spanish - Native   

EMPLOYMENT PACKAGE  
Competitive salary package  
Branded clothing allowance  
Annual bonuses  
Language courses  
Ongoing internal and external trainings 
Monthly company fiestas